Frequently Asked Questions

The following questions are usually asked by people and we hope you can find your answers here. If you find no answers below, or the information provided is unsatisfied, feel free to contact our support team.


Q: Is your online order form secure?

Yes, it is 100% secure. All payments for our products are processed by AVANGATE, the world's leading Commerce Service Providers, with offices located across the United States, Europe and the Asia Pacific. All order forms are run on a secure server, and your data and personal information are protected by SSL technology.

Q: Do you provide free technical support to your products?

Yes, we provide free technical support to our users and we will respond all technical support email in 24 hours. Please note registered user's emails always get priority.

Q: What methods of payment do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover, Visa Check Card, Eurocard and MasterMoney), bank/wire transfer, checks and money orders and PayPal. The easiest and quickest way to buy our software is online with your credit card. If you pay by credit card, you will be able to receive your registration code about a minute later (or any time later, if that is more convenient for you). If you select another payment method, you will instantly receive a pro forma invoice with full payment instructions.

Q: How is your product delivered?

All our password recovery products are delivered electronically online only. So there are no shipping charges. After placing your order, the registration code will be sent to you immediately via email, which could turn the trial version into a full unlimited version. For PCUnlocker product, you'll receive the full version download link.

Q: What are the limitations of the trial version?

The trial version has a limitation: it has quantity of PDF files limitation. If you want to get the full or unlimited version, you can order from our secure online store.

Q: How to get the full version?

1. Download the trial version from the download page.
2. Install the trial version.
3. Get a registration code by clicking Buy Now on the purchase page. The registration code will be emailed to you as soon as your order is processed.
4. Once you have received your registration code, you can enter it by clicking on the "Enter Key" button which is shown when you start the trial version. The easiest way to enter the registration code is by using copy and paste.
5. Now you can use it to recover your passwords, without any limitations.


Q: How long will it take to get my registration code after I place the order?

You will get the order confirmation email with the registration code immediately after placing the order.